Create campaigns
Bind a Shopify product, set the target quantity and deadline, define the shipping promise, and choose whether charges happen on reach or at the deadline.
MOQify Support
Support and Setup Guide
MOQify lets merchants run threshold-based preorder campaigns inside Shopify: authorize first, charge only after the campaign reaches its goal, and release holds automatically when the campaign fails.
Quick setup checklist
- Create a campaign with the product, target quantity, deadline, ship date, and trigger mode fully confirmed.
- Install the MOQify widget on the matching Online Store 2.0 product template and save the theme editor changes.
- Hide the native product purchase buttons on the preorder template so buyers can't bypass the campaign flow.
- Confirm that the shop's payment gateway supports deferred purchase flows and that the acting admin can charge vaulted cards.
- Run one end-to-end storefront test from product page to checkout before going live.
What merchants can do in MOQify
Operate active campaigns
Monitor progress, add manual supplement units, and terminate campaigns if needed before charge collection starts.
Handle campaign outcomes
Buyers receive transactional emails, successful campaigns proceed to charge and fulfillment, and failed campaigns release holds automatically.
Compatibility and buyer protection
- MOQify supports Online Store 2.0 themes through a Theme App Extension widget.
- MOQify uses Shopify Selling Plan deferred billing, so gateway support for deferred purchase is required.
- Buyer cancellation support is included through the transactional email cancel link while a preorder remains cancelable.
- When a campaign doesn't meet its goal, buyer payment authorizations are released instead of refunded after charge.
Troubleshooting checklist
- If the widget doesn't show, confirm the app block is installed on the product template and that the theme editor changes were saved.
- If buyers can still use the native purchase path, hide or remove native add-to-cart and buy-now buttons on the preorder template.
- If charges don't trigger, check the campaign trigger mode, gateway compatibility, admin permissions, and whether the real total including supplement units reached the goal.
- If transactional emails don't arrive, confirm the sending domain and sender address configured for the production environment.
Contact support
Include the shop domain, campaign ID, affected order number, and screenshots when reporting an issue. Send requests to noreply@updates.tree-tech.cc. For legal and data-handling details, review the privacy policy.
Once the app is installed, merchants can also use the in-app Help Manual for step-by-step annotated screenshots and storefront widget setup guidance.